I got an email from HP about a week ago telling me they’d received my HP Pavillion Laptop Lover and that I could click a link to check on the status of my lover. So I, of course, immediately clicked the link and it said
Hewlett-Packard is currently repairing or replacing your product. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below. Expected Delivery Date: not available.
And then I clicked on the link again the next day and it said
Hewlett-Packard is currently repairing or replacing your product. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below. Expected Delivery Date: not available.
And then I clicked on the link the next day and it said
Hewlett-Packard is currently repairing or replacing your product. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below. Expected Delivery Date: not available.
And then I clicked on the link every four minutes for five days and it said
Hewlett-Packard is currently repairing or replacing your product. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below. Expected Delivery Date: not available. Hewlett-Packard is currently repairing or replacing your product. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below. Expected Delivery Date: not available. Hewlett-Packard is currently repairing or replacing your product. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below. Expected Delivery Date: LEAVE US ALONE TO FIX THE MOTHERF**KER, LADY! Hewlett-Packard is currently repairing or replacing your product. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below. Expected Delivery Date: not available.
And then I clicked the link last night and it said
Hewlett-Packard is currently trying to reach you regarding your repair. Your replaced/repaired product is scheduled to arrive at your location on the expected delivery date listed below. Expected Delivery Date: not available. Service charge: $852.00.
And then I passed out.
And then I came to and spent the next seventeen years on the phone with HP. And HP made some claim about user damage and liquid spills and bits of Pop-Tart stuck under the G key and some other junk.
And I calmly explained how careful I am with my laptop and other technological thing-os and how I couldn’t possibly have spilled anything on it, and how I’m sure they’re right and their lab is a secure, contained, dry facility and no, I didn't think their technicians were eating Pop-Tarts, but that I'd be happy to send a box and how I’m a single mom of three and oh, yes, I did so play the single mom card and how, no, I don’t travel much, as I care for my ailing, elderly next-door neighbor who lives in an iron lung, and no, I never take my laptop anywhere, how it sits in a climate controlled room all the time that is secured by both retinal and voice print technologies and how I only ever use it to adjust the iron lung settings, and how, yes, my neighbor is looking slightly bluish, and how, no, that's not technically HP CEO, Mark Hurd's fault.
And then the HP guy very quietly asked me to please stop talking, and that if I would stop talking, they would repair it for free and expedite its shipping back to me.


